Lucylou Yoga Privacy Policy

Introduction

We  take  privacy  seriously  and  are  committed  to  providing  you  with  clear  and  comprehensive information on how your personal data is collected and used.

This  privacy  policy  has  been  prepared  using  sources  deemed  reliable,  and  to  the  best  of  our knowledge, is compliant with the European Union's General Data Protection Regulations (GDPR).

We require users to agree to this policy before using www.lucylouyoga.com, so we recommend that you take the time to read this document carefully.  If you have any questions, please contact Lucylou Yoga on lucylouyoga@gmail.com.

 

We are Lucylou Yoga and our registered business address is

1 Jardin du Garagai

1 Chemin du Cinsault

06130 Grasse

France

 

Lucylou Yoga will be what’s known as the ‘Controller’ of the personal data you provide to us.

Personal data we collect

The personal data we collect on our customers could include some or all of the following: name, address, email, phone number, pre-existing health conditions, previous yoga experience.

How do we collect your data?

  • Via online purchase – When you register for a yoga class or purchase sessions at www.lucylouyoga.com your data goes directly into our database.

  • Via face to face purchase – If you register or pay for our services directly from a Lucylou Yoga representative, your data will be manually entered into our database.

  • Via website contact form – If you use the form on our contact page to send an enquiry, we will collect your name and email address to respond to you.

  • Via follow up to meeting – When you exchange business cards with a Lucylou Yoga representative, we would like to contact you afterwards. Sharing business cards will not automatically denote that you  are  added  to  a  direct  mailing  list,  but  you  will  be  contacted  according  to  the  purpose discussed at the original meeting.

What do we use your personal data for?

We may use the information that we collect from you in the following ways:

  • To bill you, process payments sent to us and to send receipts.

  • To send you emails regarding classes.

  • To notify you of changes to our Terms of Service or Privacy Policy.

  • To personalize your experience and to allow us to deliver the type of content and products in which you are most interested.

  • To send you other content which you may opt in or out of including:

    • Promotions and special offers

    • News from Lucylou Yoga.

 

Our communications with customers can be by email, by phone or via Facebook.

Mailing preferences

If at any time, you change your mind on your mailing preferences, you may opt out of certain types of mailings, or unsubscribe from them completely. When we send you a marketing email, there is a link to action this in the footer. Alternatively, you can email lucylouyoga@gmail.com to change your options.

 

Please note that if you have purchased classes through our site, although you can opt out marketing mailings, we may still need to contact you in connection with your order. This is lawful processing of your data based on the terms of your purchase.

Credit card details

If you place an order with Lucylou Yoga on our website, your payment will be processed by Wix Payments. Lucylou Yoga does not see, collect or store the credit card details or process the payment on our servers. Therefore, any information regarding your payment processing and security must be verified by the Terms of Service Agreement and Privacy Policy of Wix Payments.

Cookies

Our website uses cookies. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that changing your browser preferences may affect the functionality of the Lucylou Yoga website.

We also use Google Analytics and Facebook Adverts Manager.  When you visit our website, these embedded third parties automatically collect and store information about your device and your activities. This  information  could  include  (a)  your  computer  or  other  device's  unique  ID  number;  (b)  technical information  about  your  device  such  as  type  of  device,  web  browser  or  operating  system;  (c)  your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns.

Google Analytics and Facebook Adverts Manager place several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent the third parties from logging your visits.

Where we hold and process your personal data

All digital personal information held by Lucylou Yoga is held on servers hosted by Wix.com. You can read about Wix’s own data security measures here.

Access to the data held is restricted to certain authorised Lucylou Yoga employees.

Security

We aim  to  process  your  personal  data  in  a  manner  that  ensures  appropriate  security.  However you acknowledge that no system is completely safe. Should a data breach occur, Lucylou Yoga will notify you immediately through email and notifications on our website and social media.

Your rights

You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal   data.  To exercise these rights, please contact us at lucylouyoga@gmail.com.

Our website contains links to the websites of some partners. Once you have used these links to leave the Lucylou Yoga website, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.

Retention

If you receive marketing communications from us, we will retain your contact data until you opt out of receiving such communications.

General

We may change the terms of this policy from time to time. If this should happen, Lucylou Yoga will notify you immediately through email and notifications on our website and social media.

Contact

Should you have questions or comments about the terms of this policy, you can contact:

Lucy Gray (LucyLou Yoga Data Protection Officer)

Email: lucylouyoga@gmail.com

Phone: +44(0)7751 345 329 / +33(0)6 11 81 44 08

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